Support

Explore the Gerchamp Case Story to learn how our cutting-edge BMS technology ensures safe, efficient, and reliable battery performances across diverse applications.

Installation & Commissioning

Gerchamp customers are assured of a full range of technical support, including installation of all system components and system configuration. Additionally, Gerchamp offers on-site and remote commissioning services. During commissioning, we test the installation and operation of the components, comprehensively verify the system configuration and data to ensure that the system works as expected, resolving any anomaly or errors, thus guaranteeing normal operation.

Cases

Explore the Gerchamp Case Story to learn how our cutting-edge BMS technology ensures safe, efficient, and reliable battery performances across diverse applications.

Installation & Commissioning

Gerchamp customers are assured of a full range of technical support, including installation of all system components and system configuration. Additionally, Gerchamp offers on-site and remote commissioning services. During commissioning, we test the installation and operation of the components, comprehensively verify the system configuration and data to ensure that the system works as expected, resolving any anomaly or errors, thus guaranteeing normal operation.

FAQs

Data Center and Critical Power

Energy Storage

What are the functions of battery safety management?

1. Real-time monitoring of batteries, timely detection of performance deterioration batteries.

2. The current status, operation and maintenance of the battery are very clear to personnel.

3. Early warning of potential security risks, timely processing, to avoid security accidents.

4. Significantly reduce labor and operation and maintenance costs.

5. Ensure that the battery monitoring data is valid and reliable, and avoid data distortion that may be caused by manual measurement.

6. Accumulate a large amount of data analysis results, which is beneficial to the selection of battery brands and models.

Why monitor battery IR?

Usually we confirm the battery condition by discharging the battery. In this way, we can handle the actual capacity, but it is very time-consuming. After related research, we found that the internal resistance of the battery will increase because the battery capacity will decrease with the increase in the use time. If we regularly monitor the internal resistance of the battery and compare it to the initial internal resistance, it will be easy to detect changes in the battery’s performance and identify the faulty battery.

Why monitor battery temperature?

The temperature of the battery is like the temperature of the human body. When there is a problem with the internal temperature of the battery, it will tend to rise. Like when the battery is short-circuited, the charging voltage is too high, which will cause the temperature to rise. Therefore, problems with the battery pack can be detected early by monitoring the temperature inside the battery.

Which international standards does Gerchamp meet?

EMC: EN61326-1:2013

EN61326-2-1:2013

Safety: EN61010-1:2010

UL61010-1:2013

UL, CE, ROHS, FCC, ISO14001, ISO45001, ISO9001, ROHS, TTL and so on.

Why monitor battery thermal runaway?

Battery thermal runaway monitoring in data centers serves as a critical defense line. By providing early warnings, it can preemptively prevent fire and explosion risks,

avert power outages and service disruptions, and safeguard core data assets and infrastructure.

Can the C&I ESS be controlled remotely?

Yes, remote monitoring and control via PC and mobile app. The EMS platform enables centralized monitoring, operation, and maintenance management. As an intelligent cloud platform, it provides data access across multiple energy storage sites based on unified collection and terminal control. Equipped with comprehensive capabilities including real-time monitoring, data visualization, strategic control, operational analytics, and revenue reporting analysis, EMS delivers a cost-effective and efficient solution for the secure, long-term operation of C&I ESS systems.

Can ESS be added in the future?

Yes, you can add ESS units based on your actual application scenarios and requirements. We recommend using up to 8 units for grid-connected operation and up to 3 units for off-grid operation. With a coordinating controller, off-grid operation can also support up to 8 units.

Is the communication protocol compatible with other components?

We utilize several key communication protocols, including:
• CAN
• TCP
• RS485
• 4G

Why choose 3S module and what are its advantages?

GHV3S integrates BMS (battery management system), PCS(power conversion system), EMS(energy management system) and HV Box (high voltage box) in one module. The self-developed design can realize an intelligent synergy of the product, improve safety performance, save hardware cost, increase conversion efficiency, shorten the development cycle, and reduce the difficulty of operation and maintenance.

What parameters can the EMS platform monitor?

Data monitoring:

1. Display of BMS, PCS, environmental supervision devices and system data;

2. Data curve and cable connection;

3. Statistics of revenues and faults; 4. Data storage.

Services

Technical Support

Consider contacting a customer service representative by e-mail, Skype, or telephone call. We will have a solution or answer to any questions and discuss our support process and terms with you right away.

After-sale Service

Gerchamp owns a perfect after-sale service guarantee system, provides remote online services including installation, debugging guide and operating assistanece etc., as well as free replacement of products with quality problems.

Services

Technical Support

Consider contacting a customer service representative by e-mail, Skype, or telephone call. We will have a solution or answer to any questions and discuss our support process and terms with you right away.

After-sale Service

Gerchamp owns a perfect after-sale service guarantee system, provides remote online services including installation, debugging guide and operating assistanece etc., as well as free replacement of products with quality problems.

Request a Free Quote